We're happy to help. The fastest way to reach us depends on what you need.
Member Support
For questions about your account, subscription, billing, or cancellation:
Email: support@refreshmonitoring.com
We aim to respond within one business day. When you write in, please include the email address associated with your account so we can locate it quickly.
You can also manage most account actions yourself — including cancellation, payment method updates, and communication preferences — by logging in to your account.
Privacy and Legal
For privacy rights requests, security concerns, legal notices, or questions about our Terms of Service or Privacy Policy:
Email: legal@refreshmonitoring.com
We respond to privacy and legal requests within the timeframes required by applicable law.
Mailing address:
Refresh Monitoring LLC Attn: Legal 8 The Green, Suite A Dover, DE 19901
Credit Disputes
RefreshMonitoring is a credit monitoring service. We do not file disputes with the credit reporting agencies on your behalf. If you believe information on your credit report is inaccurate or incomplete, you have the right under the federal Fair Credit Reporting Act to dispute it directly with the credit reporting agency that issued the report, at no cost.
Contact information for the three nationwide credit reporting agencies:
- Equifax — equifax.com | 1-866-349-5191
- Experian — experian.com | 1-888-397-3742
- TransUnion — transunion.com | 1-800-916-8800
For more on how the dispute process works, see our Credit FAQ.
Identity Theft
If you believe you've been a victim of identity theft, the federal government's central resource is IdentityTheft.gov. The site walks you through reporting the theft, placing fraud alerts and security freezes, and creating a recovery plan.
You can also notify us at legal@refreshmonitoring.com so we can support you in monitoring your file.
Regulatory Complaints
If you have a complaint that you'd like to raise with a regulator, you can contact:
- Consumer Financial Protection Bureau — consumerfinance.gov
- Federal Trade Commission — ftc.gov
- Your state attorney general's office
California residents can also contact the California Department of Consumer Affairs Complaint Assistance Unit in writing at 1625 North Market Blvd., Suite N-112, Sacramento, California 95834, or by telephone at 1-800-952-5210.
A Note on Unsolicited Contact
RefreshMonitoring will never ask for your password, your full Social Security number, or full payment card details by email, text, or phone. If you receive a message claiming to be from RefreshMonitoring that asks for any of these, do not respond. Forward suspicious messages to legal@refreshmonitoring.com and delete them.
RefreshMonitoring is operated by Refresh Monitoring LLC, a Delaware limited liability company. Results may vary, and no specific credit outcome is guaranteed.